Measuring to Manage


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Based on results from the baseline round, the MOPH identified eight of the 29 indicators on the BSC as priority areas for improvement. Like the round, the and BSCs involved a random selection of more than health facilities, health workers and patient-provider interactions. The and BSCs demonstrated substantial improvements in all eight of the priority areas compared to baseline levels, with increases in median provincial scores for presence of active village health councils, availability of essential drugs, functional laboratories, provider knowledge, health worker training, use of clinical guidelines, monitoring of tuberculosis treatment, and provision of delivery care.

For three of the priority indicators-drug availability, health worker training and provider knowledge-scores remained unchanged or decreased between and This highlights the need to ensure that early gains achieved in establishment of health services in Afghanistan are maintained over time. The use of a coherent and balanced monitoring framework to identify priority areas for improvement and measure performance over time reflects an objectives-based approach to management of health services that is proving to be effective in a difficult environment.

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Finn Institute for Public Safety, Inc. Sarah J. Article information. Article Information Volume: 29 issue: 2, page s : Article first published online: August 4, ; Issue published: March 1, Robert E. Worden 1 , 2 , Sarah J. McLean 1 1 John F. Corresponding Author: Robert E.

Worden, John F. Abstract Full Text Abstract. Keywords police legitimacy , procedural justice , police management , Compstat. Sign Out. Email required Password required Remember me Forgotten your password? Need to activate? Institutional Access does not have access to this content. Open Athens. Purchase Content 24 hours online access to download content. Subscribe to this journal.

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Rent Article. Your Access Options. Forgotten your password? Article available in:. Vol 29, Issue 2, Jacinta M. Gau and more Police Quarterly. William Terrill and more Journal of Contemporary Criminal Justice.

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If You Can’t Measure It, You’d Better Manage It. | Henry Mintzberg

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The Journal of Applied Behavioral Science, 42, - Behn, R. The seven big errors of PerformanceStat.

Module 10: Measuring Performance - ASU's W. P. Carey School

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